Your contentment with our product is not just a validation of our efforts but fuels our purpose. We hope you love your new leather bag as much as we loved crafting it. Every piece is carefully inspected before it reaches you. However, if your order isn't quite right, we're here to make it right.

 

Returns & Exchanges

We hope you love your new leather bag as much as we loved crafting it. Every piece is carefully inspected before it reaches you. However, if your order isn't quite right, we're here to make it right.

Return & Exchange Eligibility

You may request a return or exchange within 72 hours of receiving your order, provided the following conditions are met:

• The product is unused, in its original condition, and free from any signs of wear, scratches, stains, damage, or alterations.

• All original tags, packaging, dust bags, accessories, and the invoice are included.

• The item shows no signs of wear, damage, stains, scratches, or alterations.

• The product was purchased directly from our official website.

Once your return request is approved and the product passes our quality inspection, you can choose either:

• An exchange for another product of equal or higher value (price difference, if any, will be payable), or

• A refund to your original payment method.

How to Request a Return or Exchange

To initiate a return or exchange, please email us at support@blackandbrownleathers.com within 72 hours of delivery with the following details:

• Order Number

• Registered Name & Contact Number

• Delivery Address

• Reason for the return or exchange

• Clear photographs of the product (mandatory in case of a damaged, defective, or incorrect item)

Our customer support team will review your request and guide you through the next steps.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted in the following cases:

• Products that have been used, damaged, or altered after delivery.

• Items returned without their original tags, packaging, or invoice.

• Products purchased during clearance sales, flash sales, festive offers, or other promotional events, unless the item received is defective or incorrect.

• Requests raised after 72 hours from the date of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 72 hours of delivery with photographs of the package and the product. We will investigate the issue and arrange a replacement, exchange, or refund, as applicable.

Refunds

Once the returned product is received and successfully passes our quality inspection, your refund will be processed to the original payment method. Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

If you have any questions, our support team is always happy to assist you. Thank you for choosing us and for supporting genuine craftsmanship.

Additional Notes

•  We reserve the right to refuse an exchange or refund if goods are not returned in a resaleable condition.
•  Allow up to 7 working days for your return/exchange to be processed. This may be delayed during busy periods. 
• Please be aware that refunds will not include Gift Wrap.
• We are unable to offer an exchange or refund on any items that have been personalized or engraved unless the product is faulty.
• International customs duties and sales taxes are not refunded.
• Refund terms are subject to change under exceptional circumstances and at the discretion of the company.
  

• Note: We strongly recommend recording an unboxing video while opening the sealed package. Sharing the unboxing video along with clear photographs will help us verify the issue quickly and significantly speed up the return, replacement, or refund process. While not mandatory, it is highly recommended for a faster resolution.